colokTerms of Use

Account creation on colok requires accepting our terms of use, which govern account access, deposits and withdrawals, game participation, and dispute resolution. When you join colok, you acknowledge that our services are available only where local law permits and that you are responsible for verifying compliance with your own jurisdiction's regulations.

Our colok terms outline core policies: account holders must complete KYC verification before first withdrawal; deposits and withdrawals process through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet); game results are determined by certified randomization systems; and disputes are resolved through documented transaction records and in-app communication logs.

This document sets out the conditions under which we operate colok and the rights and responsibilities of both our platform and our account holders.

Account Terms on colok

Eligibility and account creation

We at colok require all account holders to be at least 18 years of age and legally permitted to engage in online gaming under their jurisdiction's law. During signup, you provide an email address, username, and password. You are responsible for maintaining the confidentiality of your login credentials; we will not be liable for unauthorized access resulting from compromised credentials. Your account remains your sole property, and you may not transfer, sell, or share it with others.

When you create an account on colok, you agree that all information you provide is accurate and complete. You undertake to update your account details if any information changes. Our colok team reserves the right to suspend or close accounts that contain false information or that violate our terms.

KYC verification and account security

Before your first withdrawal on colok, we require verification of your identity and address. You must upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, government letter, or recent bank statement). Our verification team reviews these documents using standard anti-fraud protocols and confirms approval via email and in-app notification. Verification typically completes within 1–2 business days.

We at colok encrypt all account data and payment details using industry-standard security protocols. Your information is not shared with third parties except where required by law or for payment processing. We maintain regular security audits to protect against unauthorized access and data breaches.

Account responsibility

You are responsible for all activity on your colok account, including deposits, withdrawals, and game participation conducted under your login.

Age requirement

Account holders must be at least 18 years old and legally permitted to engage in online gaming in their jurisdiction.

Verification timeline

KYC verification on colok typically completes within 1–2 business days. You cannot withdraw until verification is approved.

Credential security

You must maintain confidentiality of your colok login. We are not liable for unauthorized access from compromised credentials.

Deposits, Withdrawals, and Game Play

Deposit and withdrawal policy on colok

We at colok accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, Mandini, local payment, online payment). Deposits are credited to your colok account upon bank confirmation. E-wallet transfers typically arrive within minutes to hours; bank transfers process within 2–4 hours during business hours or by next business day otherwise. We charge no deposit fees on colok's side; only your payment provider may apply standard service charges.

Withdrawals on colok return to your registered deposit method after account verification and our standard processing review. Withdrawal requests are queued in order and typically complete within one business day. Funds are transferred directly to your e-wallet, mobile banking, bank account, or other registered payment channel. During holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), processing timelines may extend by one additional day due to bank closures.

Game rules and randomization

Our colok platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, football, badminton, MotoGP), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). All game outcomes are determined by certified randomization systems or, in the case of live-dealer tables and sportsbook markets, by genuine game events and match results.

We at colok provide full game rules and odds for each section of our platform. Slot games display Return-to-Player (RTP) percentages; sportsbook markets show game information; live-dealer tables explain hand rankings and betting procedures. You are responsible for understanding game rules before placing wagers. Our colok support team clarifies rules via in-app chat if you have questions.

Account balance and dormancy

Your colok account balance represents funds you have deposited minus any withdrawals or wagers. The balance is always visible on your account dashboard. We at colok do not impose time limits on account activity—your account remains active as long as you maintain it. Dormant accounts do not incur fees or automatic closure.

If you wish to permanently close your colok account, you may request closure through your account settings or by contacting our support team. Upon closure, any remaining balance is returned to your registered payment method after verification. Closed accounts cannot be reopened under the same credentials; you would need to create a new account if you wish to rejoin colok in the future.

Dispute resolution and support

If you believe an error has occurred on colok—such as an incorrect balance, failed deposit, or disputed game result—contact our support team via in-app chat. Our team investigates using transaction logs, game records, and payment confirmations. We respond to inquiries within operating hours and provide transparent explanations of outcomes. If a refund is warranted, we process it to your registered payment method.

We at colok maintain detailed transaction and game-play records for all account holders. These records are used to resolve disputes, prevent fraud, and comply with applicable law. If we identify suspicious activity on your account, we may temporarily suspend it pending investigation. We notify you of any suspension and provide an explanation when our review completes.

Jurisdiction and service availability

Our colok services are available only where local law permits. We do not knowingly offer services in jurisdictions where online gaming is prohibited. During account creation, you confirm that access and use of colok comply with your own jurisdiction's law. We reserve the right to restrict or terminate access to users in non-permitted regions based on location detection and account verification data.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions may access colok. If you are unsure whether colok is available in your jurisdiction, contact our support team before creating an account.

Amendment and termination

We at colok may update these terms of use at any time by posting revised terms on our platform. Continued use of colok following any amendment constitutes acceptance of the revised terms. Major changes are communicated to account holders via email and in-app notification.

We reserve the right to suspend or terminate your colok account if you violate these terms, engage in fraudulent activity, or breach applicable law. Termination may result in forfeiture of account balance if fraud is confirmed. We provide notice and opportunity to respond before account closure except in cases of severe breach.

Our colok terms outline the conditions of account access, payment processing, game play, and dispute resolution. By creating an account on colok, you accept these terms and acknowledge that our services are available only where local law permits. If you have questions about any provision, contact our support team via in-app chat during operating hours. Your rights and responsibilities under colok are governed by these terms and our privacy policy.