colok Platform Privacy Notice

This page describes what we collect when you use colok and how we keep that data protected. We collect personal information only when necessary to operate your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), and verify your identity for compliance with local regulations.

Our privacy practices reflect our commitment to transparency. We do not sell your data to marketing firms or use it for purposes unrelated to your colok account. Your email, payment details, and identity documents remain encrypted on our servers. Third-party processors (payment gateways, identity verification services) may access limited data only to complete specific functions you request.

We encourage you to read this notice fully. If you have questions about how we handle your information, our support team responds via in-app chat during operating hours.

What We Collect and How We Use It

Account information

We collect your email address, username, and password when you register on colok. We use your email to send account confirmations, payment receipts, and support responses. We never share your email with third parties unless required by law. Your password is encrypted and stored securely; our team cannot access it even during support escalations.

Payment and identity data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer on colok, we receive transaction confirmations from your payment provider. We store these records to reconcile your account balance and process withdrawals. We collect your government ID (KTP, passport, or driver's license) and address proof during account verification to comply with anti-fraud regulations. These documents are stored encrypted and are accessed only by our verification team and fraud-prevention systems.

We do not store your credit card number, e-wallet PIN, or bank password. Payment gateways handle these sensitive details through PCI-compliant channels separate from colok's main servers. We retain only the transaction reference, date, and amount.

Activity and gameplay data

We log your login times, device type (mobile app or web browser), IP address, and gameplay history on colok. This data helps us detect fraudulent activity, troubleshoot technical issues, and provide customer support. Your gameplay data (bets placed, results, account balance changes) remains on colok's servers and is used only for account reconciliation and dispute resolution. We do not share gameplay details with external analytics firms without your consent.

Data retention

We retain your account data for as long as your colok account is active plus five years after closure for regulatory compliance and dispute resolution.

Third-party processors

Payment gateways, identity verification services, and fraud-prevention vendors may access limited data to complete specific tasks. We require them to sign data-protection agreements.

Geographic storage

Our colok servers may be located outside Indonesia. Your data may be transferred to processing centers in other countries for redundancy and performance. We apply encryption in transit.

Legal requests

We comply with lawful government requests for data. We notify you of such requests unless legally prohibited from doing so.

Your Rights and Our Commitments

Your privacy rights on colok

You have the right to access, correct, and delete your personal data held by colok. You can request this information through your account settings or by contacting our support team via in-app chat. We respond to deletion requests within 30 days, though we may retain data required for regulatory compliance or dispute resolution. You can withdraw consent for marketing emails at any time by adjusting notification settings in your colok account.

Cookies and tracking on colok

Our colok platform uses cookies to store your login session, remember your preferences, and track basic analytics (page visits, feature usage). These cookies do not transmit personal information. You can disable cookies in your browser settings, though this may affect colok's functionality. We do not use third-party tracking pixels or analytics that profile your behavior across other websites.

Data security practices

We encrypt all data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our colok infrastructure undergoes regular security audits. We limit employee access to personal data to those with specific job functions. However, no security system is completely immune to breach; we maintain incident-response protocols and will notify you of any unauthorized access affecting your account.

Contact and updates

If you have privacy questions, contact our support team via in-app chat. We may update this privacy notice periodically; we will notify you of material changes via email to your registered address on colok. Continued use of colok after such updates constitutes your acceptance of the revised policy.

Jurisdiction and applicability

Our colok platform operates in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. This privacy notice applies to all users accessing colok. If local data-protection laws impose stricter requirements, those laws take precedence. We comply with requests for data exports in compliance with applicable regulations. Services on colok are available only where local law permits.

We at colok prioritize your privacy and maintain transparent practices around data collection, storage, and use. Your personal information supports account operation, payment processing, and regulatory compliance—nothing more. If you have questions about this notice or how we handle your data, our support team is available via in-app chat. Your continued use of colok signifies your acceptance of this privacy notice.